Frequently Asked Questions
About Viguet & Ordering
What is Viguet?
Viguet is an online store offering a carefully selected range of useful, practical, and appealing products designed to bring more convenience and value to everyday life.
Where is Viguet based?
Viguet is based in Leeds, United Kingdom. Our customer service team is available Monday - Friday, 9:00 AM - 6:00 PM GMT.
Do you ship worldwide?
Yes. We offer Free Worldwide Shipping on all orders.
Is my information secure?
Yes. We use secure systems and trusted payment providers to protect your personal and payment information.
Ordering & Payment
How do I place an order?
Choose the product you want, add it to your cart, and proceed to checkout. Enter your shipping and payment details to complete your purchase.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay.
Digital wallets such as Apple Pay, Google Pay and Shop Pay may also be available at checkout.
Do you store my card details?
No. Payments are securely processed by trusted third-party payment providers. We do not store your full card details.
Do I need an account to order?
No. You can place an order as a guest.
Can I place an order by phone?
No. All orders must be placed directly through viguet.com
Shipping & Delivery
How much does shipping cost?
Shipping is Free Worldwide on all orders.
How long does order processing take?
Orders are generally processed within 1-3 business days.
How long does delivery take?
Delivery times depend on your location, local courier services, customs, and other shipping conditions.
Will I receive tracking information?
Yes. When tracking is available, you will receive your tracking details by email after your order has been dispatched.
Can I change my shipping address?
If your order has not yet been shipped, contact us as soon as possible at support@viguet.com We will do our best to update it.
What if my order is delayed?
Occasional delivery delays may happen. If your order is significantly delayed, contact us at support@viguet.com with your order number.
Returns & Refunds
What is your return policy?
You may request a return within 30 days of delivery, provided the item meets our return conditions.
How do I return an item?
Contact support@viguet.com with your order number and reason for the return. Our team will provide you with the return instructions.
Please do not send an item back before contacting us.
Who pays for return shipping?
If the product is damaged, faulty, or incorrect, Viguet will cover return shipping where required.
For change-of-mind returns, return shipping costs are the customer's responsibility.
How long do refunds take?
Approved refunds are sent back to your original payment method. Please allow approximately 5-14 business days, depending on your bank or payment provider.
Products
Are the product descriptions and images accurate?
We do our best to provide clear and accurate product descriptions, images, sizes, colours, and specifications.
Small differences may occasionally occur due to screen settings, manufacturing variations, or product updates.
What if my product arrives damaged or incorrect?
Please email support@viguet.com with your order number and photos showing the issue. Our team will review it and help you find the right solution.
What if the product I receive does not match the description?
Contact us as soon as possible with your order number and photos of the product. We will review the issue and assist you.
Need More Help?
Email: support@viguet.com
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday - Sunday: Closed