Billing Terms and Conditions
Payment Methods
- Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover, Maestro & UnionPay.
- Digital Wallets: Apple Pay, Google Pay and Shop Pay.
When You’re Charged
You are charged when you place your order. If we are unable to process your order, you will not be charged. If you have already been charged and we cannot fulfil your order, we will issue a refund.
Payment Security
Your payment is processed through a secure, encrypted connection (SSL). We use trusted payment providers to keep your payment information protected.
Billing Address
Your billing address should match the address linked to your payment method. If the information does not match, your payment may be declined.
Failed Payments
If your payment fails, we will let you know. You can try again or choose another available payment method.
Refunds
Refunds are returned to your original payment method. Please allow 5 - 14 business days for processing. Your bank or payment provider may take a little longer to show the refund in your account.
Currency
Prices are displayed in the currency shown on our website at checkout. If you purchase from another country, your bank or payment provider may apply currency conversion fees.
Invoices
If you need an invoice for your order, please contact us at support@viguet.com
Disputes and Chargebacks
If there is an issue with your order or payment, please contact us first. We will do our best to resolve the problem quickly. Raising a chargeback before contacting us may make the process take longer.
Fraud Prevention
We use standard fraud prevention checks to protect our customers. In some cases, an order may be held for verification. If this happens, we will contact you.
Contact Us
Email: support@viguet.com
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday - Sunday: Closed